Call Center Solutions

Our hosted call center solution delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions.

Introducing DIALNEX IP-PBX Call Centre Solutions

DIALNEX IP-PBX Call Centre, which is Asterisk based, features powerful tools for building call center systems and solutions. With support for call queues, IVRs, outbound dialing, call recording, live (real-time) monitoring and reporting, Our Solution includes virtually everything you need to create a working call centre.

DIALNEX’s solution is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions. The added benefit is the system can be used for the entire company including back-office administration, outbound sales and inbound support.

One System, One Control Centre, One Service Provider.

System Integration and Customer Relationship Management (CRM)

Our VoIP System, being open source, can be integrated with a whole lot of different software solutions to enhance, improve and facilitate general users. One of such technological marriages is VoIP-CRM integration. VoIP-CRM Integration can provide your VoIP solution with the ability to manage your customers directly. The VoIP-CRM integration to our system can provide notes uploading, call recording, customer management, number lookups and a number of other benefits that a standalone VoIP solution or independent CRM can not provide.

DIALNEX System Training and Enablement

DIALNEX offers basic high-level Telephone Management System (TMS) training for both administrators of the system and end-users. For users, our training aims to boost their comfort level with the new technology.

Neglecting end-user VoIP training could result in unhappy users who might report every problem to IT and dilute helpdesk resources with repetitive questions.

 

Industries We Serve

  • Health Care

  • Legal

  • Financial

  • Industrial

  • Real Estate

  • Transport